- My Username/Password doesn't work.
Please check to make sure you are entering your details accurately.



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I’ve got 2 multi pose proof cards; can I mix packages with 1 photograph from each card?
Unfortunately as the laboratory works on an automated system, it is not possible to mix photographs from different proof cards.


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Can I mix and match a pack from different proof cards?
Unfortunately as the laboratory work on an automated system, it is not possible to mix packages from different proof cards.



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My class group proof card doesn't have a username/password, can I still order online?
No, due to postage issues we are unable to offer all of our group range online.



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How long do we keep images on file?
We keep images on archived files for approximately 18 months, please contact the office to discuss what we can do to help.



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The return by date on my proof card has passed, can I still order online.
Yes, the photographs are available online for approximately 6 months after the return date on the proof card, however
they are only available to be posted direct to home.



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When will my order arrive?
If you have ordered for delivery direct to home your order should be dispatched within 3-5 working days however gift items may take a little longer (Please allow a further 14 days for delivery). If you have ordered to collect from school your order will arrive with the main school batch, usually 7-21 days after the closing date on the card.



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Can I order a different size?
As our system is automated we can only produce the sizes on the website from Internet orders.


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How do I change my order?
Your order is printed automatically when it is received so it is not possible to change it.



- I don’t have a PayPal account, how do I pay?
You don’t need a PayPal account, PayPal act as a merchant service and you can pay using a credit/debit card.


- How do I open my digital download?
Full instructions can be found here Digital Download Support



- Why does my order page not work?

Occasionally the encryption used to protect your page becomes corrupted; this can result in the page not being displayed correctly, if this occurs please re-enter your username and password to generate a new ordering link


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