• My Username/Password doesn't work.
    Please check to make sure you are entering your details accurately.


  • How do I group my order together to avoid paying postage for each order?
    Full instruction can be found here

  • I’ve got 2 multi pose proof cards; can I mix packages with 1 photograph from each card?
    Unfortunately as the laboratory works on an automated system, it is not possible to mix photographs from different proof cards.


  • Can I mix and match a pack from different proof cards?
    Unfortunately as the laboratory work on an automated system, it is not possible to mix packages from different proof cards.


  • My class group proof card doesn't have a username/password, can I still order online?
    No, due to postage issues we are unable to offer all of our group range online.


  • How long are images available to order online?
    We keep images available online for 12 months. If you are looking to order older photographs, please contact the photographer to discuss what we they can do to help.


  • The return by date on my proof card has passed, can I still order online.
    Yes, the photographs are available online for approximately 6 months after the return date on the proof card, however they are only available to be posted direct to home.


  • When will my order arrive?
    If you have ordered for delivery direct to home your order should be dispatched within 3-5 working days however gift items may take a little longer (Please allow a further 14 days for delivery). If you have ordered to collect from school your order will arrive with the main school batch, usually 7-21 days after the closing date on the card.


  • Can I order a different size?
    As our system is automated we can only produce the sizes on the website from Internet orders.


  • How do I change my order?
    Your order is printed automatically when it is received so it is not possible to change it.


  • I don’t have a PayPal account, how do I pay?
    You don’t need a PayPal account, PayPal act as a merchant service and you can pay using a credit/debit card.


  • How do I open my digital download?
    Full instructions can be found here Digital Download Support


  • Why does my order page not work?
    Occasionally the encryption used to protect your page becomes corrupted; this can result in the page not being displayed correctly, if this occurs please re-enter your username and password to generate a new ordering link


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